- Install and configure computer hardware, networks, operating systems, and applications (desktops and servers).
- Monitor and maintain computer systems and networks including Voice Over IP (VOIP) telephony and various site Internet connections.
- Troubleshoot system and network problems and diagnose and solve hardware/software faults.
- Provide telephone, e-mail, and remote support to all users, solving their problems and providing procedural documentation as required.
- Use remote support tools to manage remote systems and desktops.
- Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgments, and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
- Prioritize and manage many open cases at one time.
- Provide basic software training and advice to end-users.
- Manage backups of all systems ensuring that they run successfully and manage the rotation of backups off-site for safe storage.
- Update systems and servers regularly with approved software updates.
- Maintain the inventory of hardware and software licenses and telephone contracts.
- Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
- Manage audio-visual equipment at meetings, conferences, or training, and manage audio-visual resources.
- Perform light lifting and manual handling of IT equipment.
- Work flexibly – recognizing that many duties require to be undertaken outside of normal working hours to minimize disruption to end-users.
Bachelor's degree in Computer Science, Information Technology, or a related field.7 - 10 Years of experience.Constructions or engineering sector experience is desirable.Good command of the English language.CCNA Certified.