- Participation in hardware/software rollout.
- Offering support to install, update, modify, or fix required hardware issues.
- Conducting routine maintenance and repairs of IT hardware to deliver fully-functioning equipment.
- Maintain consistency in managing services by following the ITIL framework.
- Training our costumers
- Installation of our POS System and Accessories on site
- Handcraft Activities
- Hardware-related activities (replacing hardware, components, etc.)
- Skills
- Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
- Skilled in fixing issues pertaining to smartphone applications and software.
- Proficient in catering to IT software installation and fault finding as per demand.
- Proven track record of fixing bugs and errors on various smartphone operating systems.
- Driving license (not necessary)
- Resilience
- Punctuality, reliability and a proactive attitude
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar roleHands-on experience with Windows/Linux/Mac OS environmentsGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software (eg. Zendesk)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbalBS degree in Information Technology, Computer Science or relevant fieldAdditional certification in Microsoft, Linux, Cisco or similar technologies is a plus