- Manage day-to-day operations for the region and process customers’ orders.
- Conduct extensive online research, at all times, understanding marketing and sales strategies from all significant eCommerce retailers.
- Ensure eCommerce operations are efficiently running at all times.
- Manage fleet workforce and operations
- Actively participate in scheduled internal weekly and annual sales meetings; preparing in advance to share relevant and beneficial information.
- Ensure that e-retailers are adequately stocked, and this is reflected in the system.
- Overseeing invoicing processes and coordinating stock management processes.
- To liaise as required with supply chain and logistics in order to resolve delivery issues.
- Perform monthly forecasts for eCommerce demand with the supply chain.
- Work with the Finance department to accurately process customers' credit notes/refunds.
- Ensure that customer expectation is met on time and provide unparalleled customer experience at all touchpoints
- To work collaboratively with the E-commerce Manager on unusual complex or high-impact cases that can have a negative impact on the business.
- To reliably log all issues relating to any orders (incorrect fulfillment, delayed/lost deliveries, etc.) in order to mitigate financial loss.
The ideal candidate would: Adaptable and flexible; responsive and resourceful in a fast-paced, quick-turn business model.Comfortable with “hands-on” management of tasks, and proven ability to manage multiple, competing priorities simultaneously.Excellent fluency in written and spoken Arabic is essential.Customer service experience and the ability to deal with difficult customers is essential.Knowledge of e-commerce is highly advantageous.CMS experience desirable.Looking for an innovative and forward-thinking candidate who will work hard and enthusiastically take on many responsibilities.Exceptional time management skills; ability to organize, prioritize, and manage multiple projects with overlapping goals and objectives.Adaptable and flexible; responsive and resourceful in a fast-paced, quick-turn business model.Actively listens and participates within a team environment.Microsoft Software; Word, Excel, PowerPoint, Outlook, and ERP software. Mission: Lead the E-commerce operation within the Digital Transformation department for e-retailers like Amazon and direct-to-consumer websites.