- Supervise and manage the MIS team to support the organization's data management needs.
- Develop and implement policies and procedures for data processing and analysis, ensuring accuracy and confidentiality.
- Implement and oversee data collection and analysis procedures to support real-time decision-making and improve customer service metrics.
- Collaborate with operational teams to identify technological needs and deploy solutions that enhance efficiency and customer satisfaction.
- Drive innovation in reporting by developing new and creative reporting tools and dashboards that provide deeper insights into customer behavior, CSRs performance, and operational efficiency. Employ advanced data visualization techniques to make complex data more accessible and actionable for decision-makers.
- Oversee the maintenance and enhancement of information systems to support business operations.
- Collaborate with department heads and management to identify system requirements and implement solutions that align with organizational goals.
- Generate and present regular reports on system performance, data analytics, and project progress to senior management.
- Ensure compliance with data protection laws and regulations.
Bachelor’s degree in Information Technology, Computer Science, or a related field would be preferred.Minimum of 2 years of experience in MIS, with at least 1 years in a supervisory role within BPO environment.Strong understanding of database management systems, data analytics platforms.Excellent leadership, communication, and interpersonal skills.Ability to analyze complex data and translate it into actionable insights.Experience with project management and strategic planning.Familiarity with data protection regulations and best practices.Skills:Proficient in Microsoft Office applications.Proficient in SQL, Power-Bi, or other data analysis tools preferred.Strong problem-solving and analytical skills.Ability to manage multiple projects simultaneously and meet deadlines.Excellent organizational and time management skills.