- Coordinate sales team by managing schedules, filing important documents and communicating relevant information
- Ensure the adequacy of sales-related equipment or material
- Respond to complaints from customers and give after-sales support when requested
- Store and sort financial and non-financial data in electronic form and present reports
- Handle the processing of all orders with accuracy and timeliness
- Inform clients of unforeseen delays or problems
- Monitor the team’s progress, identify shortcomings and propose improvements
- Assist in the preparation and organizing of promotional material or events
- Ensure adherence to laws and policies
•Obtains customer opinions on the product and how to improve it, and creates close relationships with customers during the customer care phase• He follows up on customer complaints, and makes the necessary communication with the relevant departments, whether they are factory operation management or product quality control...etc. He works as a liaison with the aim of quickly removing their causes. He also studies complaints reports and works to avoid their occurrence in order to reach the highest level of customer satisfaction.• He follows up electronic communications on the company’s electronic pages (LinkedIn, Facebook, Instagram, etc.) and responds to customer inquiries.• Prepares a database of competitors in similar products, conducts a comparative study between them from a technical standpoint, and transfers this information to the sales and marketing teams on an ongoing basis.