- Build expert, dynamic knowledge of the company’s products and services
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Follow communication procedures, guidelines and policies
- Take the extra mile to enhance customer experience
B2, C1 French language proficiency (Fluent)Handle and resolve customer complaintsStrong phone contact handling skills and active listeningMaintain customers satisfaction and provide professional customer supportCustomer orientation and ability to adapt/respond to different types of charactersVery good Communication & computer skillsAbility to multi-task, prioritize, and manage time effectivelyFlexible with rotational shiftsPreferably Alexandria Resident