- Act as a first line trouble-shooter providing effective and timely solutions to PC and server hardware and software faults and printer, print queue and print server faults.
- Act as a trouble-shooter providing effective and timely solutions to Networks, Intranet/Internet, E-mail and learning environment faults
- Maintain, and troubleshoot IT Systems (MS Active Directory, DHCP, DNS, TMG, Cisco switches VLAN, Database Systems).
- Prepare and maintain audio/video equipments (smart boards – projectors – document cameras).
- Ensure that all users operate the School’s policy of Acceptable Use of the Internet, email, ICT and communications equipment
- Maintain the school asset database
- To ensure that the necessary stock of printer consumables and spares is maintained
- Provide basic training to staff on the use of school hardware/systems
- To work as part of a team committed to enhancing the systems available to all school members
- To work flexibly depending on current IT works/projects requirements
- To assist in Developing standards for PC and server configurations
- Create training documentation for end user hardware/systems
- Resolving network and server faults
- Operate the network, user accounts, file servers, cabling and switches
- Supporting the VOIP system
- To assist the IT Manager in the production of statistics from ICT systems
- Actively log and maintain IT task on help desk system.
- Plan, implement and maintain backup and disaster recovery solutions using external/internal backup servers.
- Plan, implement and maintain Phone systems infrastructure and security Cameras Plan implement and maintain room alert PA systems.
- Remote troubleshooting and maintaining for servers and staff computers
IT bachelor degree or 2 to 4 years of experience in relevant position.Experienced in resolving routine IT issues related to hardware and softwareBasic working practices medium to big sized networksComputer troubleshooting, Computer viruses and security, E-mail and internet programsExperience of installing software in a networked environmentHigh level of attention to detail and the ability to meet agreed deadlinesMultitaskedFlexibility and teamworkExcellent command of written and spoken EnglishTeam work