- Build expert, dynamic knowledge of the company’s products and services
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Follow communication procedures, guidelines and policies
- Take the extra mile to enhance customer experience
B2-C1 German language proficiencyStrong phone contact handling skills and active listeningProblem SolvingCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyPreferably Alexandria Resident