- Tour operators are responsible for organizing and preparing holiday tours. They follow trends in the popularity of destinations and packages, and adjust company plans accordingly.
- The tasks carried out on a daily basis by a tour operator include:
- Providing general and specific advice about different travel destinations.
- Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met.
- Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates.
- Using the computer database to research information about hotel accommodation fares and hotel ratings.
- Dealing with payments.
- Dealing with complaints in an efficient manner.
- Planning and advertising different promotions.
- Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
- Evaluating customers’ holidays and issuing appropriate feedback forms.
- Making presentations to travel groups
3-5 years’ experience .Strong written and spoken skills are essential for effective communication with clients and colleagues.Proficiency in back office online system .Good knowledge of Microsoft Office.