• Identify and assess customers’ needs to achieve satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Keep records of customer interactions, process customer accounts and file documents.
• Interact with the senior management to understand updated organizational policies and new products.
• Identify practical challenges in a project to rectify the issues for final delivery.
• Answering screening and forwarding incoming phone calls.
• Communicate with customers via phone/email/walk-in.
• Provide knowledgeable answers to questions about services or product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry & bookings in various platforms
Skills
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette
- Fluent in English and Arabic
- Must be willing to work as per the USA work shifts.