- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
Proven work experience minimum 5 years as a Customer Success Manager or similar roleExperience working with governmental project management minimum 4 years Exceptional ability to communicate and foster positive business relationships with ministries minimum 2 years.Technical skills required, as they relate to the use of the LMS implementation and activationAccountability, project management and personal organization are essentialExperience in managing a diverse group and training each according to company standardsA communications marketing or engineering degree is preferred