Design, development, and maintenance of key performance indicators related to quality assurance, performance, compliance, and operational efficiency. Collect data from multiple sources, validate and maintain it, ensuring data accuracy, consistency, and integrity. Monitor performance against targets, service level agreements, and quality standards, identifying gaps or deviations. Conduct detailed performance analysis, trend analysis, and root cause analysis. Prepare and present periodic performance reports (daily, weekly, monthly) for management review. Translate data analysis into actionable insights and recommendations for improvement. Support QA initiatives by analyzing KPIs, gap analysis, and continuous improvement activities. Ensure proper documentation, version control, reporting management, and KPI frameworks. Collaborate with quality, operations, and management teams to align KPIs with business objectives. Take responsibility for performance data and serve as a single point of reference for KPIs related to quality. Required Skills and Competencies: Advanced proficiency in Microsoft Excel (data analysis, pivot tables, advanced formulas). Preference for knowledge of Power BI. Extensive experience in developing, monitoring, and analyzing KPI performance. Deep understanding of quality assurance concepts, service level agreements, and performance metrics. Experience validating data, ensuring report accuracy, and tracking performance. Excellent analytical, problem-solving, and critical thinking skills. Extreme attention to detail and high accountability for data accuracy. Excellent communication and presentation skills for preparing reports for senior management. Strong leadership skills.

Additional Details

• Number of vacancies: 1
• Shift system: Morning only
• Benefits: Health insurance, social insurance, overtime