• * Coordinate daily operations between the Online Department, Data Entry, Warehouse, and Shipping teams.

• * Ensure customer orders are processed accurately and delivered on time.

• * Monitor the complete order fulfillment process from order confirmation to shipment.

• * Follow up on pending orders and resolve operational issues promptly.

• * Coordinate inventory availability with the warehouse team.

• * Assign and monitor daily operational tasks.

• * Prepare daily and weekly performance reports for management.

• * Monitor KPIs and recommend process improvements.

• * Ensure compliance with company procedures and quality standards.

• * Work closely with management to improve operational efficiency and customer satisfaction.

Requirements

• * Bachelor’s degree in Business Administration, Commerce, Logistics, or a related field.

• * 3–6 years of experience in Operations, Logistics, E-commerce, or Retail.

• * Strong organizational and coordination skills.

• * Excellent communication and leadership abilities.

• * Proficiency in Microsoft Excel and Microsoft Office.

• * Experience with ERP systems is a plus.

• * Ability to work under pressure and manage multiple priorities.

• * Strong problem-solving and decision-making skills.

• * High attention to detail.

• * Previous experience in an IT retail, computer, or electronics company is highly preferred.