Job Description

Roles & Responsibilities

Position Summary  

The Customer Engineer (ATM CE) is responsible for the installation, maintenance, repair, and overhaul of electromechanical systems within an assigned service territory. This field-based role requires strong technical expertise, independent problem-solving, and excellent customer service capabilities. 

The position involves responding to service calls, diagnosing and resolving technical issues, performing preventive maintenance, and supporting equipment lifecycle activities to ensure optimal system performance and uptime.

Key Areas of Responsibility

Installs, repairs and maintains hardware of ATM’s and related devices.

Produces and maintains equipment performance/activity reports and installs modifications.

Provides multi-vendor maintenance.

Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues.

Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site.

Responsible for ownership of customer issues until resolution according to SLA agreements.

Daily process the movement of stock and nature of the callout details on the mobile app.

Communicate status updates with your electronic call notes throughout the day.

Deal with customers and third-party service providers telephonically and in-person.

Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs.

Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

Technical Application

Applies working knowledge of assigned product line(s)

Applies policies, procedures and basic diagnostic techniques

Develops sales and lead generation skills

Trouble shoots more advanced modules

Conflict resolution and Escalation procedures

Complete NCR specific Certification based on business/district needs and assigned areas

Complete business/district specific training (i.e. T&T training) as prescribed by manager

Basic Qualifications 

Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering, or a related field 

Solid understanding of electromechanical systems and structured troubleshooting methodologies 

Demonstrated problem-solving and analytical skills relevant to field service environments 

Strong communication skills with the ability to interact professionally with customers 

Ability to work independently, manage time effectively, and travel within an assigned territory 

Preferred Qualifications  

Previous experience servicing ATMs, self-checkout systems, or similar electromechanical equipment 

Field service experience in a customer-facing technical role 

Familiarity with preventive maintenance programs and service management tools 

Additional technical certifications related to electronics or electromechanical systems 

Desired Candidate Profile