Core Responsibilities

1. Quality Management System (QMS) & Compliance

• Maintain, update, and audit the company’s QMS in alignment with local and international certifications (e.g., ISO 9001, CE, SASO, and other relevant lighting standards).
• Serve as the primary point of contact for external regulatory audits, certification bodies, and customer compliance evaluations.
• Ensure all raw materials, sub-assemblies (like die-cast aluminum housings, high-efficiency optics, and drivers), and finished luminaires comply with performance and safety standards.

2. Factory Operational Quality & In-Process Control

• Establish rigorous QC protocols across all manufacturing phases, including the Foundry/Die-Casting unit, Paint Shop, LED SMT/Assembly lines, and Electrical Panel fabrication.
• Oversight of the 3Brothers high-quality testing laboratories to guarantee precision in photometric, environmental, thermal, and stress testing (e.g., IP rating certifications, UV exposure, and heat cycling).
• Implement robust Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA) to minimize manufacturing defects, scrap rates, and rework costs.

3. Supplier Quality Assurance

• Partner with the Procurement department to evaluate, audit, and approve local and international suppliers for electronic components, LEDs, aluminum ingots, and optics.
• Define clear Incoming Quality Control (IQC) metrics for arriving components to prevent production bottlenecks.

4. Team Leadership & Continuous Improvement

• Lead, mentor, and upskill a dedicated team of QA Engineers, QC Inspectors, and Laboratory Technicians across both factories in the 10th of Ramadan City.
• Drive a culture of "Quality First" through continuous training programs for the factory floor workforce.
• Lead Lean Manufacturing or Six Sigma initiatives targeted at reducing wastage and maximizing operational yield.

5. Customer Quality Resolution & Analytics

• Oversee the evaluation of client complaints and product returns; ensure swift resolution and implement preventive measures to prevent reoccurrence.
• Compile and report weekly/monthly Quality KPIs (e.g., First Pass Yield, Cost of Poor Quality, Customer Return Rates) to senior leadership.