Ship To Box - Egypt - Giza

Experience: 3 to 5 years

Salary: Confidential

Employment: Full Time

Gender: Male

Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree

They lead, train, and mentor a team of customer service representatives, providing guidance and support to ensure the highest levels of customer service.
Monitor and evaluate team performance, providing feedback and coaching to enhance individual and team productivity.
Develop and implement customer service process improvements, ensuring that all customer inquiries are handled promptly and effectively.
Handle escalated customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction.
Collaborate with other departments, such as sales, product development, and operations, to address customer needs and concerns, and to ensure smooth coordination and communication.
Maintain accurate records and documentation of customer interactions, inquiries, complaints, and resolutions, utilizing customer relationship management (CRM) software.
Stay updated on industry trends and best practices in customer service, sharing insights and implementing innovative strategies to enhance customer experience.
Conduct regular performance evaluations for team members, providing constructive feedback and identifying areas for improvement.
Create and maintain customer service metrics and reports, analyzing data to identify trends and areas for improvement.
Ensure adherence to company policies and procedures, as well as compliance with relevant regulations, while handling customer interactions

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