- Receive the customers’ inquiries from the sales team or the customer directly then issue the Proforma invoice to ensure the collection.
- Prepare the loading/shipping plan according to the customer delivery plan and the company’s tracks / vessels availability then communicate the delivery plan to the customers
- issue the sales order and delivery notes to deliver the order according to the customer schedule.
- Issue and revise the invoices then send them to the finance department for review to be sent it to the customer.
- Receive the customers’ complaints and discuss them with the customers’ complaints committee to take the proper corrective action.
- Analyze the customers’ consumption and help forecasting the new quantities for these customers and communicate them to the sales and customer service team.
- Follow up the collection to ensure that the customer is paying according to the payment terms.
- Review the shipping firm invoice with the loading plan to determine the shipping cost per product and per customer.
- Responsible for handling the customer complaints file
- Responsible for handling the Ex-Work export customer accounts.
B.SC Degree (Logistics is preferred)3 to 5 years of experience in the same position.APICS or other forecasting Certification preferred.MS OfficeMS WindowsInternet ExplorerAX PreferredExcellent command of English