- Develop and implement community management strategies to enhance engagement and growth.
- Foster a positive and inclusive online community atmosphere.
- Respond to community members' inquiries, comments, and feedback in a timely and professional manner.
- Organize and oversee community events, webinars, and activities to promote engagement.
- Monitor and analyze community engagement metrics, reporting insights and making recommendations for improvement.
- Collaborate with other departments to ensure community needs are addressed.
- Oversee the moderation of all social media platforms, ensuring compliance with company policies and guidelines.
- Develop and enforce community guidelines and moderation policies.
- Monitor social media channels for inappropriate content, spam, and abuse, taking necessary actions such as removing content or banning users when needed.
- Train and manage a team of moderators, providing guidance and support to ensure effective moderation.
- Stay updated on social media trends, tools, and best practices to enhance moderation strategies.
- Collaborate with the content team to ensure alignment between community management and content strategy.
- Develop and implement crisis management protocols for social media.
- Act swiftly and decisively during crises, coordinating with PR and communications teams to manage and mitigate negative situations.
- Prepare post-crisis reports and suggest improvements to protocols and strategies.
Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.Proven experience in community management and social media moderation.Excellent verbal and written communication skills.Strong understanding of social media platforms, tools, and analytics.Ability to handle sensitive situations and content with discretion and professionalism.Experience managing and training a team.Strong organizational and multitasking skills.Creative thinker with a passion for building and nurturing online communities.Familiarity with crisis management and conflict resolution techniques.Preferred Skills:Experience in Academies and Courses.Proficiency in social media management tools.Knowledge of SEO and content marketing principles.