Company Description Trimize is Egypt’s first premium men’s grooming e‑commerce brand, focused on safe, injury‑proof body trimmers for sensitive‑area grooming. The company’s flagship devices feature ceramic and stainless‑steel blades, waterproof ergonomic design, and gentle‑touch technology to deliver a comfortable, high‑precision grooming experience. Trimize backs its products with a 1‑year warranty and an injury protection guarantee, emphasizing reliability and user safety. As a growing brand in the grooming and personal care space, Trimize offers opportunities to contribute to customer satisfaction and community trust. Team members join a company that values innovation, product quality, and a positive customer experience.

Role Description The Moderator is a full-time, on-site role based in Alexandria, Egypt. This role involves monitoring and reviewing user-generated content across social media, e‑commerce platforms, and community channels to ensure it aligns with Trimize’s guidelines and brand values. The Moderator will respond to customer comments and inquiries, escalate complex issues to the appropriate teams, and help maintain a respectful, safe, and engaging environment. Daily tasks include identifying and reporting potential policy violations, documenting recurring issues, and collaborating with customer support and marketing to improve communication and content standards. The Moderator also contributes to feedback loops about customer sentiment and helps refine moderation policies and workflows.

Qualifications

• Demonstrated experience in online community management or content moderation, with strong judgment in applying guidelines and policies.
• Strong written communication skills in English and Arabic, with the ability to respond clearly, professionally, and empathetically.
• Comfort using social media platforms, e‑commerce dashboards, and basic moderation tools or ticketing systems.
• Attention to detail and organizational skills to track issues, document patterns, and manage multiple conversations concurrently.
• Ability to work on-site in Alexandria, Egypt, and collaborate effectively with cross‑functional teams such as customer support and marketing.
• Customer‑centric mindset and the ability to remain neutral, calm, and fair‑minded when handling sensitive or challenging content.
• Familiarity with grooming, personal care, or consumer products is a plus, along with interest in Trimize’s brand and values.
• Relevant education or training in communications, social sciences, or a related field is beneficial, but equivalent experience is also valued.