Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. 

•  Responsible to Assistant Restaurant Manager / Restaurant Manager 
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
•  A courteous, professional, and efficient service is provided at all times.
•  All duties and tasks are performed as per the tasks required at the outlet.
•  Be knowledgeable of all services and products offered by the hotel.
•  Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
•  Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
•  Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
•  Ensure that the place of work and surrounding area is kept clean and organized at all times.
•  Successfully perform opening and closing procedures established for the assigned outlet
•  Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
•  Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
•  Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
•  Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
•  Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
•  Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.
•  Undertake reasonable tasks and secondary duties as assigned by the Department Head.
•  Respond to any changes in the department as dictated by the hotel management.
•  Assist in carrying out scheduled inventories of products and operating equipment.
•  Perform any other assigned reasonable duties and responsibilities as assigned. 
•  Project at all times a positive and motivated attitude and exercise self-control.
•  Maintain and update the restaurant's guest history.
•  Maintain a legible and up-to-date reservation book.
•  Maintain and coordinate the printing of the respective restaurant menus.
•  Performs any other duties as assigned to /her by management.