The Guest Experience Center Supervisor is responsible for overseeing the daily operations of the Guest Experience team to ensure excellent customer service and guest satisfaction. The role includes handling guest communications, supporting team members, resolving escalated issues, and maintaining smooth coordination with other departments.

Responsibilities

• Supervise and support the Guest Experience Center team during daily operations.
• Ensure all guest inquiries, requests, and complaints are handled professionally and efficiently.
• Maintain high standards of guest satisfaction and service quality.
• Monitor team performance and provide coaching, training, and development.
• Coordinate with other departments to ensure smooth guest experiences.
• Prepare operational reports and maintain accurate records.
• Handle escalated guest concerns and provide prompt resolutions.

Desired Candidate Profile

Requirements

• Education: Bachelor s degree in Hospitality Management, Business Administration, or related field preferred.
• Experience: 2 3 years Fluent Russian speaker is mandatory.
• Bachelor s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 2 4 years of experience in hospitality, guest relations, or customer service, including supervisory experience.
• Experience in luxury hospitality or hotel operations.
• Strong conflict resolution and customer service abilities.
• Ability to motivate and lead multicultural teams.
• Strong leadership, communication, and problem-solving skills.