Job description

JOB TITLE
Senior UX Researcher | MAF Retail | Retail Corporate Egypt
ROLE SUMMARY
The Senior UX Researcher will lead our efforts in understanding the complex interplay between users and our products, employing a blend of advanced research methods to deliver strategic insights that inform product direction. The role holder will play a pivotal role in driving UX innovation and ensure that our user research is at the forefront of the industry.
ROLE PROFILE

• Lead and manage full UX research projects from planning, execution, to delivering final insights that support product decisions.
• Analyze user data (qualitative & quantitative) and convert complex findings into clear recommendations that improve user experience.
• Establish and improve research standards, processes, and ResearchOps practices to ensure consistency and high-quality output.
• Prepare detailed documentation for all research activities, including methodologies, insights, and actionable recommendations.
• Design and run different types of experiments such as A/B testing, multivariate testing, and other validation methods to optimize product features.
• Provide mentorship and guidance to junior researchers, supporting their development and improving overall team capability.
• Act as a strong advocate for UX research by promoting data-driven and user-centric decision-making across all product stages.
• Work closely with product, design, and business teams, ensuring alignment and clearly communicating research insights to stakeholders.

REQUIREMENTS

• Bachelor’s degree in HCI, Psychology, Computer Science, Data Science, or related field.
• 4+ years of UX research experience with a strong project portfolio (preferably e-commerce).
• Strong expertise in qualitative & quantitative UX research methodologies and tools.
• Advanced analytical and critical thinking skills.
• Excellent stakeholder management, communication, and leadership skills.
• Strong English proficiency (Arabic is a plus).

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.