Company Description Rowad albayt is a customer-focused organization dedicated to providing reliable, efficient, and accessible ticketing and reservation services. The company emphasizes high-quality support, streamlined processes, and clear communication to ensure a smooth experience for clients and partners. Rowad albayt values integrity, professionalism, and service excellence in every interaction. Team members are encouraged to contribute ideas, collaborate, and grow in a supportive and inclusive work environment. The company is building its capabilities in remote service delivery and flexible work arrangements to better serve a diverse customer base. Role Description This is a part-time, remote Ticket Agent role responsible for handling ticket sales and reservations through online platforms, email, and phone. The Ticket Agent will assist customers with inquiries, provide accurate information about services and pricing, and process bookings and changes in a timely manner. Daily tasks include confirming reservations, updating customer records, resolving issues or complaints, and ensuring that all transactions follow company policies and procedures. The role also involves coordinating with internal teams when needed, following up on pending requests, and maintaining a professional and courteous tone in all communications. The Ticket Agent is expected to manage time effectively, work independently, and maintain confidentiality of customer information. Qualifications Strong customer-facing skills, including Customer Service and Communication, with the ability to handle inquiries and issues clearly and professionally. Experience in Ticket Sales and Sales, with the ability to explain options, upsell when appropriate, and close transactions accurately. Knowledge of Reservations processes, including creating, modifying, and canceling bookings while maintaining accurate records. Comfort with using digital tools, online ticketing or reservation systems, and basic office software (e.g., email, spreadsheets, CRM tools). Strong attention to detail, accuracy in data entry, and the ability to follow standardized procedures and scripts. Ability to work remotely with reliable internet access, strong time management, and self-motivation. Prior experience in ticketing, hospitality, travel, events, or customer support is preferred but not required. High school diploma or equivalent; additional training or certification in customer service or sales is a plus.