- Manage and oversee the daily operations of the reservations department.
- Ensure excellent customer service standards are maintained at all times.
- Provide training and supervision to reservation staff, including coaching and performance evaluations.
- Manage the reservations system, including booking management, inventory control, and reporting.
- Monitor reservation trends and implement strategies to optimize sales and revenue.
- Handle customer inquiries, complaints, and escalations in a professional and timely manner.
- Collaborate with other departments to ensure seamless coordination and execution of travel bookings.
- Maintain accurate records and documentation related to reservations and customer interactions.
Reservations and Customer Service skillsExcellent communication and interpersonal skillsSales skills and the ability to upsell products/servicesTraining and supervisory experienceExperience with reservation systems and softwareExcellent organizational and problem-solving skillsBachelor's degree in Business Administration, Hospitality Management, or a related fieldExperience in the travel and tourism industry is preferred