We are looking for a high-performing Account Manager to help us meet our customer acquisition and revenue growth targets.
You will be responsible on managing our portfolio ensuring business growth per account and managing customer relationships:
Provide clients with a smooth on-boarding process
Manage customer relationships and remain in daily contact with clients to understand their needs and overcome any issues that may hinder the quality of service
Monitoring client’s performance (Conversion rates) and introducing monthly service assessment and review
Respond to complaints and resolve issues aiming at customer contentment and satisfaction on a day-to-day basis
Following up on payments, and service alteration negotiations promptly ensuring regular flow.
Unearth new sales opportunities through cross-selling and turn them into long-term partnerships (Expanding the database of contact information such as families, and pensioners)
Coordinate with different stakeholders internally to execute deliverables
Organizing regular client meetings to ensure excellent customer service
Preparing and presenting proposals
Negotiating terms and conditions with clients
Collaborating with key decision-makers to identify opportunities and develop ideas that deliver sales results
Develop and maintain client reports.
Requirements