The Assistant Quality Manager plays a key supporting role in implementing, maintaining, and continuously improving quality and sustainability systems across the resort. Reporting directly to the General Manager, this position assists in driving compliance with internal standards, Egyptian regulations, and international certifications, while supporting sustainability initiatives that enhance operational efficiency and environmental responsibility. This role is ideal for a detail-oriented professional with strong analytical skills, hands-on operational awareness, and a passion for quality excellence and sustainable hospitality practices.

Key Responsibilities

Quality Management Support

• Assist in the implementation, maintenance, and monitoring of Quality Management Systems (QMS) and Environmental Management Systems (EMS).
• Support internal audits, inspections, and compliance checks; help document findings and follow up on corrective and preventive actions (CAPA).
• Assist in analyzing operational data, guest feedback, and performance indicators to identify trends and improvement opportunities.

Sustainability & Environmental Initiatives

• Assist in executing sustainability programs related to waste management, energy efficiency, water conservation, and resource optimization.
• Support monitoring of environmental performance metrics and sustainability KPIs.

Training & Communication

• Support the development and delivery of training programs on quality standards, sustainability practices, and compliance requirements.
• Assist in raising awareness among employees about quality, environmental responsibility, and continuous improvement culture.
• Prepare draft reports, dashboards, and presentations on quality and sustainability performance for management review.

Compliance & Coordination

• Support coordination with external auditors, consultants, and regulatory bodies as directed by the Manager.
• Assist in maintaining proper documentation, records, and certification requirements.
• Help identify potential quality or environmental risks and escalate issues proactively.

Desired Candidate Profile

Skills and Competencies: Strong analytical and problem-solving skills. Excellent attention to detail. Proficient in data analysis and reporting. Good communication and teamwork abilities. Ability to work independently and manage time effectively.