Job description

Overview The Order Management Sr. Associate ensures accurate and timely processing of customer orders within a global operations environment. The role supports seamless order flow, leverages automation tools, and contributes to operational efficiency through attention to detail and data-driven practices, including ad-hoc and business need and Market conditions. Responsibilities Create, monitor, and manage customer orders in compliance with business requirements and service level expectations. Review and analyze inventory and stock reports to ensure product availability and identify potential supply risks. Coordinate and execute stock conversions and material transfers between manufacturing plants to support customer demand and inventory optimization. Investigate and resolve order processing, inventory, and supply chain discrepancies in a timely manner. Develop and implement automation tools and reporting solutions to improve order management efficiency, accuracy, and productivity. Collaborate with supply planning, manufacturing, logistics, and commercial teams to ensure seamless order fulfillment. Build strong relationships with internal and external stakeholders, effectively managing escalations and aligning on business priorities. Facilitate clear and proactive communication within the team to ensure knowledge sharing, workload balancing, and operational continuity. Support continuous improvement initiatives through data analysis, process optimization, and operational best practices. Provide timely updates and actionable recommendations to stakeholders regarding order status, inventory constraints, and supply-related issues. Qualifications 0–2 years of experience in order management or related operations. Strong attention to detail and advanced Microsoft Excel skills (pivot tables, formulas, data analysis). Proficiency in Microsoft Office; Power BI experience preferred. Familiarity with ERP systems (SAP preferred). Strong communication skills and a proactive approach to problem-solving. English language proficiency is preferred.