Job description

About iSchool

iSchool is a leading EdTech company dedicated to empowering students with future-ready technology skills. We're looking for a results-driven Telesales Team Leader to lead, coach, and motivate our telesales team to achieve ambitious sales targets while delivering an outstanding customer experience.

The Telesales Team Leader is responsible for managing the daily performance of the telesales team, driving revenue growth, and ensuring the achievement of individual and team sales targets. This role requires a strong sales leader with excellent coaching skills, a passion for developing high-performing teams, and the ability to analyze sales performance and implement strategies that maximize conversions.

• Lead, coach, and motivate the telesales team to achieve and exceed sales targets.
• Monitor daily sales performance and provide regular feedback to improve individual and team results.
• Conduct sales coaching sessions, call reviews, and role-playing exercises to enhance selling techniques.
• Track KPIs such as conversion rate, revenue, call quality, productivity, and target achievement.
• Develop action plans to improve sales performance and address performance gaps.
• Handle customer escalations and support the team in closing high-value opportunities.
• Ensure the team follows the sales process, CRM updates, and company policies.
• Analyze sales reports and identify trends, opportunities, and areas for improvement.
• Collaborate with the Training, Marketing, and Operations teams to optimize sales performance.
• Recruit, onboard, and support the development of new telesales representatives.
• Foster a positive, competitive, and high-performance sales culture.