Job description

What will you do?

• Establish performance goals and deadlines aligned with the company’s vision, effectively communicating these to team members to ensure everyone understands expectations and can work toward common objectives.
• Organize workflow and ensure that the banking agent team clearly understands their roles and targets to optimize efficiency, reducing confusion and increasing productivity.
• Monitor employee productivity, providing constructive feedback and coaching to enhance performance.
• Address and resolve complaints from the direct reporting team to build trust and maintain high team morale.
• Maintain accurate timekeeping and personnel records to ensure fair treatment and accountability.
• Prepare and submit performance reports on team progress to provide valuable insights into achievements and areas for improvement, enabling data-driven decision-making.
• Make decisions regarding rewards and promotions for the financial services and representatives teams based on performance metrics.
• Train new employees to build a strong team with the necessary skills and knowledge, contributing to a collaborative and capable team that can achieve organizational goals.

Skills description

What will you need?

• Educational background: University graduate from any discipline (business or related field).
• Experience: 4-6 years of experience in the same field.
• Technical proficiency:
  • Ownership
  • Functional skills
  • Ideas presentation and taking initiative
  • Continuous learning
  • Customer centricity
  • Effective planning and organizing
  • Problem solving and decision making
  • Awareness of organizational dynamics
  • Strong communication skills
  • Conducting market analysis
  • Enhancing brand image