Are you a proactive problem-solver with a passion for troubleshooting and supporting modern web applications? We are looking for an experienced **Application Support Engineer** to join our tech team and ensure the high performance, stability, and reliability of our enterprise applications. --- ## ???? Role Overview * **Position:** Application Support Engineer * **Tech Stack:** . NET, PHP, Angular, SQL * **Employment Type:** Full-time * **Location:** Hybrid --- ## ???? Key Responsibilities * **L2/L3 Application Support:** Troubleshoot, diagnose, and resolve technical issues in applications built with **. NET (C#)**, **PHP**, and **Angular**. * **Bug Fixing & Patching:** Analyze application logs, identify root causes of bugs, and apply minor code fixes or hotfixes. * **Database Management:** Write and optimize SQL queries, scripts, and stored procedures to investigate data anomalies and resolve production issues. * **Operating systems Management:** Can Analyze the issues with operating systems (Windows, Linux) * **Monitoring & Maintenance:** Monitor system health, performance metrics, and application stability to proactively prevent downtime. * **Incident Management:** Handle escalated support tickets, ensure timely resolution within agreed SLAs, and communicate effectively with stakeholders. * **Collaboration:** Work closely with cross-functional software development, QA, and Dev Ops teams to escalate complex bugs and deployment needs. * **Documentation:** Maintain and update technical documentation, knowledge base articles, and standard operating procedures (SOPs). --- ## ????️ Key Qualifications & Requirements * **Experience:** 2–4+ years of hands-on experience in application support or software development. * **Backend Expertise:** Strong working knowledge of **. NET Framework / . NET Core (C#)** and **PHP**. * **Frontend Knowledge:** Solid understanding of **Angular** (Type Script, HTML, CSS) for troubleshooting UI/UX issues. * **Database Skills:** Proficiency in **SQL** (MS SQL Server, MySQL, or Postgre SQL). * **Tools & Logs:** Experience with logging & monitoring tools, APM solutions, and API testing tools (e.g., Postman). * **Soft Skills:** Excellent problem-solving abilities, strong communication skills, and the ability to thrive under pressure in a fast-paced environment. --- ## ???? Nice-to-Have (Bonus) * Knowledge of CI/CD pipelines, Docker, or Cloud platforms (Azure/AWS). * Experience with ticketing systems like Jira or Service Now.