Job description

Job Title

Senior Technical Support Engineer

The Senior Technical Support Engineer is accountable for supervising the company technical support department and team of engineers addressing issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.

• Supervise and lead the installation and configuration of products and solutions requested by clients as required
• Attend to technical issues raised by partners and end users in a timely and efficient manner while ensuring proper prioritization of incoming cases
• Support the team with specifications on the company products and services, technical details, troubleshooting issues and comparisons pertaining to competitive models
• Prepare and deliver tender specifications and request for proposals (RFPs) related to products and services that best suit client’s requirements and needs
• Provide in-depth root cause analysis of reported technical issues and recommend remedial actions to the direct manager
• Establish and maintain strong relationships with partners and clients and ensure constant communication and support to vendors
• Assist in the presentation of effective POC/demo to partners/end users

Bachelor’s degree in Computer Science or any other related field

At least 5 years of relevant experience in providing technical support for VMWare solutions. 

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