Job description

Purpose of the Job

Monitor performance metrics for logistics, transportation and warehousing, along with documentation required to ensure customers' deliverables are met.

• Create and update operational dashboards to track KPIs and daily performance.
• Prepare dashboard reports to support operations monitoring and follow up.
• Validate dashboard data using WMS, TMS, and operational system records.
• Highlight performance gaps and escalate observations to the direct supervisor.
• Share dashboard summaries and performance reports with internal stakeholders as required.
• Support Control Tower visibility by maintaining shipment and exception tracking dashboards.
• Coordinate with relevant teams to collect required data for dashboard updates 

• Bachelor’s degree in business or related fields.
• 1-2 years of relevant experience in Customer Service
• Proficiency in English Communication.
• Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook).
• Strong communication skills and interpersonal skills.
• Ability to manage difficult or angry customers.
• Strong Time management Skills and Problem-solving skills.
• Business writing skills (responses to customers, procedures, standards... etc.)