Job description

Company Description

About Us: 

Sutherland is looking for a highly motivated and passionate individual to join us as IT Specialist for out IT team. If you are seeking for new career opportunities and you are confident that you have what the skills and experience required, we want to work with you!

About the Role 

We’re searching for a friendly, energetic IT Help Desk intern to join us at our Cairo location. Here, you’ll be the go-to person for teammates dealing with daily tech hiccups—fixing issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you’re eager to jump into IT support as your first step, we want to hear from you.

What you will do (responsibilities)

• You'll be the main tech person on the floor. Fix daily hardware and software problems on computers, phones, and printers.
• When remote fixes don't work, you jump in to help people face-to-face. Your job is to keep things running smoothly and try to close tickets the same day.
• You'll also set up machines, get new hires online with the right access, and run basic network cables.
• If there are system upgrades or we have unexpected outages, you'll work with the global network and engineering teams. You'll help them find problems on-site.
• Keep a good record of all our tech gear and hardware. Make sure everything follows our security rules and company guidelines for keeping info safe.

• We're looking for someone with 0-2 years in IT help desk or tech support. Fresh grads with an internship and solid tech background are totally welcome.
• A degree in Computer Science, IT, or something similar works, but honestly, hands-on experience and a knack for fixing computers counts too.
• You should know Windows OS, Active Directory, and basic networking stuff  cables, routers, IP addresses. Certifications like CompTIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a real willingness to learn on the job is even better.
• Good English and Arabic communication is key; you need to explain tech issues to people who don't know tech.
• A positive attitude and staying calm under pressure are important, plus being a team player with integrity.
•  You'll also need to be okay with rotating shifts, including weekends, because our site runs 24/7.

All your information will be kept confidential according to EEO guidelines.