Job Description

Roles & Responsibilities

Define operational scope and procedures for IT service handover, ensuring consistent execution and adherence to established standards

Deliver comprehensive IT support across all service levels, including 1st level service desk, 2nd level technical support, and 3rd level assistance for complex IT solutions

Manage and prioritize Service Requests and Incidents, ensuring timely resolution and optimal resource allocation

Administer, monitor, and operate existing IT systems and infrastructure to maintain optimal performance and availability

Develop, approve, and maintain IT continuity and disaster recovery plans to ensure business resilience

Administer user identity and access management, controlling system access and maintaining security protocols

Ensure security protection and implement technical solutions for all IT systems, maintaining compliance with organizational security standards

Desired Candidate Profile

• Education: Bachelor's Degree in Computer Engineering, Computer Science, or Information Technology.
• Experience: 1 year of experience in IT Infrastructure, IT Support, or junior System Administration (relevant internships will be considered).
• Core Systems: Foundational knowledge and basic hands-on exposure to IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 administration, and basic virtualization concepts (e.g., VMware vSphere or Hyper-V).
• Networking & Cloud: Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing/Switching) with exposure to Cisco equipment, IP Telephony, or cloud environments like Microsoft Azure.
• Troubleshooting & Support: Strong troubleshooting, analytical, and problem-solving skills, with a basic understanding of IT Service Management (ITSM) ticketing systems and ITIL best practices.