-Installing and configuring computer hardware, operating systems and applications.
-Monitoring and maintaining computer systems and networks.
-Talking staff through a series of actions, either face-to-face, over the phone or remotely, to help set up systems or resolve issues.
-Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.
-Replacing parts as required.
-Supporting the roll out of new applications.
-Responding within agreed time limits to call-outs.