Job Description

Roles & Responsibilities

To manage and follow up on all hub-related communications, ensuring issues are resolved efficiently between Customer Service, Account Managers, and Operations teams. The role focuses on problem-solving, SLA compliance, and maintaining smooth coordination across departments.

Job Code : 2024OPER-349

Job Responsibilities:

• Receive the new pickups closed in bosta flyers.
• Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.
• Receive the shipments(new pickups) on the system and add the tracking numbers on the Receiving Pickups sheet.
• Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses.
• Add the cash collection and Refund shipments to the courier s routes.
• Send the routes directly to the stars App.
• Receive the undelivered shipments on the system and the productivity sheet as well.
• Get the receiver s signature and IDs# on delivered shipments with Zero Cod.
• Get hard copies of returned shipments signed by the business.
• Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis.
• Make a verification call on the undelivered shipments or Canceled shipments on a daily basis.
• Cancel the refused shipments on the system.
• Transfer the canceled orders after exceeding holding period at the hub 24 hours to sorting facility team through Transfer to Hub Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments.
• Performs related duties as required.

Desired Candidate Profile

6 months to 1 year of experience in logistics field, in e-commerce or shipping industry. Only graduates are eligible for this role. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.