Job Description

Roles & Responsibilities

Oversee all housekeeping operations, ensuring rooms, public areas, and facilities meet KH quality and brand standards. Recruit, train, and manage housekeeping staff, fostering a culture of teamwork and accountability. Monitor daily cleaning schedules, inspections, and deep-cleaning programs. Control housekeeping budgets, inventory, linen, and cleaning supplies. Implement and maintain health, safety, and hygiene standards across all housekeeping operations. Work closely with Front Office, Maintenance, and F&B to align guest services and operational needs. Address guest feedback and complaints promptly, ensuring continuous improvement. Develop SOPs, training materials, and performance metrics to enhance efficiency. Introduce new housekeeping tools, equipment, and eco-friendly practices to enhance efficiency. Use digital systems to monitor room status, inventory, and performance. Seek and apply creative solutions to improve service standards and guest satisfaction. Maintain high standards of grooming, professionalism, and customer care. Ensure compliance with hotel policies, safety, and brand standards.

Desired Candidate Profile

• Bachelor's degree or diploma in Hospitality Management or a related field.
• Minimum 4-6 years of housekeeping experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of housekeeping operations, cleaning techniques, and inventory control.
• Proven leadership, organizational, and training skills.
• Proficient in MS Office and housekeeping management systems.
• Fluent in English and Arabic.