Job Description

Roles & Responsibilities

What s On Your Plate?

1. Employee Lifecycle Management Manage new joiners onboarding for store employees in partnership with Operations teams. Conduct exit interviews to identify turnover trends and root causes. Analyze attrition data and support action planning initiatives aimed at improving retention and stabilizing store operations.

2. People Cycles Management Support Support the People Operations Manager in executing annual people cycles, including: Performance Management Promotions Pay Review

3. Manpower Planning (MPP) Own manpower planning activities for assigned stores through coordination with Operations stakeholders to ensure staffing plans align with business requirements. Execute and maintain all system transactions related to the manpower planning cycle accurately and on time.

4. Talent Development / Management Support Partner with the People Operations Manager and Operations teams to support development plans for store staff critical talents. Assist in identifying high-potential employees and succession planning opportunities. Support the implementation and follow-up of Performance Improvement Plans (PIPs) for underperforming employees.

5. Employee Engagement Partner with Operations teams to design and execute engagement initiatives across assigned stores to Foster a positive, inclusive, and engaging work environment., including but not limited to: On-floor engagement activities Town halls Reward & Recognition programs Employee experience initiatives

6. Employee Relations Support Act as a liaison between Operations and Employee Relations (ER) teams. Support grievance handling and workplace investigations while ensuring fairness, consistency, and equity across all cases. Promote compliance with company policies and labor regulations.

7. Core People Operations Support Coordinate with the P&C Core Operations / TAAPs teams regarding Staff inquiries and issue resolution, ensuring timely service delivery to store staff. Payroll-related inquiries Employee benefits administration Letters Requests

Desired Candidate Profile

3 - 4 years of HR experience in a Warehouse / Factory environment Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail is preferred. Stakeholder management skills, with the ability to build strong relationships Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.