Job description

1Job Title

Senior Authorization Officer

Electronic Delivery RBG

RBG--299

• To look after all International / MB cardholders charge approval request from merchants.

  
  

• To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit staff activities.

  
  

Operating Budget

Number of Staff

Capital Exp. Budget

Other

• Processing manual authorization for MB / International cards, conveying response accordingly in order to allow merchants to accept or refuse the charge.

  
  

• Hot listing lost / stolen cards preventing from chances of fraudulently transactions.

  
  

• Activating, pin initializing for Credit / Electron cards to allow cardholder to use his card.

  
  

• Advising other banks to release CH blocked amounts which merchant doesn’t have claim on.

  
  

• Solving merchants POS terminals problems so that they can use terminals again, routing the calls to MSU if terminal to be replaced.

  
  

• Processing pickup cards and issuing rewards for the merchants that recovered pick up cards according to the Visa rules and regulations and recovering handling / reward fee from other issuers.

  
  

• Recovering telex charges for telex made to other issuer for their cardholders problem / transaction requests.

  
  

• Receiving ATM captured cards from CPS and sending to branches to return the cardholder.

  
  

• Creating MDC tape containing all data of transactions of merchants to interchange data with Visa / MasterCard, similarly sending Visa incoming advise to A-12 to process.

  
  

• Managing to enable 3D secure transactions notification to email for card holders.

  
  

• Managing to activate the Digital wallet activation request for cards holders.

  
  

• Managing Limit Increase/card activation/PIN rest for Corporate supplementary card holder.

  
  

• Arranging instant call back to royal family, VVIP & Corporate cards clients to advise them about transaction decline reason and handhold the client to facilitate the spend.

  
  

• Processing clients MOB fund transfer limit increase temporarily /permanent request across all segments

  
  

• Managing all increase of the hold release request due to repeated IT incidents, where debit /credit card transactions

  
  

• Not allowed to approve transaction more than 5% of credit limit, deactivating cards, replacement, not allowed to reactivate card reported as lost if customer finds back.

  
  

• MSU for terminal problem and other issues, MSD for merchant payment settlement issues, DRU for card holder disputed transaction issues.

  
  

• TSD for Visa and its system problems, Support Center for system problems, Call Center / MB for cardholders inquiries, Collection Department for cardholder inquiries for stopped card, Risk Management for Fraud transactions assistance, Customer Services Center for our cardholders.

  
  

• Not allowed to change fund transfer limit increase without obtained approval as