Job Description

Roles & Responsibilities

The Android Application Support Engineer is responsible for supporting, maintaining, and continuously improving production Android applications built using Kotlin and Jetpack Compose . The role is aligned to L2 and L3 application support , with a strong focus on incident resolution, application stability, root cause analysis, and performance optimization for guest facing mobile platforms in a hospitality environment.

Key Responsibilities:

• Act as the highest escalation point for complex Android application issues.
• Perform deep root cause analysis of critical and recurring incidents.
• Diagnose and implement code level fixes in Kotlin and Jetpack Compose.
• Lead performance tuning, crash reduction, and stability initiatives.
• Support critical releases, emergency hotfixes, and rollbacks.
• Collaborate with backend, DevOps, and security teams on systemic issues.
• Proactively identify risks impacting guest experience and application availability.
• Mentor L2 engineers and define Android support best practices.

Deliverables / Expected Outcomes:

• Permanent resolution of critical and recurring Android issues.
• Improved app performance, reliability, and release quality.
• Documented RCA reports with preventive and corrective actions.
• Reduced incident recurrence and improved SLA adherence.
• Defined standards and guidelines for Android application support.

Mandatory Technical Skills:

• 6+ years experience in Android development and/or L3 application support.
• Expert level proficiency in Kotlin and Jetpack Compose .
• Strong understanding of Android architecture, lifecycle, and performance tuning.
• Experience supporting high usage, guest facing mobile applications .
• Proven experience supporting production Android applications .
• Experience analyzing crashes, ANRs, and performance metrics.
• Familiarity with CI/CD pipelines for Android builds and releases.
• Strong troubleshooting, problem solving, and communication skills.

Tools / Platforms / Technologies:

• Mobile Apps (Kotlin/Jetpack compose)
• SQL (PostgreSQL)
• Monitoring Tools (Datadog, CloudWatch)
• Git / CI-CD Tools (GitHub, Jenkins, Azure DevOps)
• ITSM Tools (ServiceNow, Jira)

Preferred / Nice-to-Have Skills:

• Experience in luxury hotel or resort operations
• Knowledge of CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps)
• Knowledge of AWS
• Exposure to mobile app QA/testing tooling (Firebase, TestFlight)
• Strong grasp of API security , caching, and CDN optimization
• Experience with observability enhancements (dashboards, alerts, log enrichment)

Certifications (if any):

• Professional Android Developer (Google) or equivalent
• ITIL Foundation (IT Service Management)
• Cloud or DevOps certifications supporting mobile CI/CD
• Mobile security, performance, or secure coding certifications

Desired Candidate Profile

Mandatory Technical Skills:

• 6+ years experience in Android development and/or L3 application support.
• Expert level proficiency in Kotlin and Jetpack Compose .
• Strong understanding of Android architecture, lifecycle, and performance tuning.
• Experience supporting high usage, guest facing mobile applications .
• Proven experience supporting production Android applications .
• Experience analyzing crashes, ANRs, and performance metrics.
• Familiarity with CI/CD pipelines for Android builds and releases.
• Strong troubleshooting, problem solving, and communication skills.

Tools / Platforms / Technologies:

• Mobile Apps (Kotlin/Jetpack compose)
• SQL (PostgreSQL)
• Monitoring Tools (Datadog, CloudWatch)
• Git / CI-CD Tools (GitHub, Jenkins, Azure DevOps)
• ITSM Tools (ServiceNow, Jira)

Preferred / Nice-to-Have Skills:

• Experience in luxury hotel or resort operations
• Knowledge of CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps)
• Knowledge of AWS
• Exposure to mobile app QA/testing tooling (Firebase, TestFlight)
• Strong grasp of API security , caching, and CDN optimization
• Experience with observability enhancements (dashboards, alerts, log enrichment)

Certifications (if any):

• Professional Android Developer (Google) or equivalent
• ITIL Foundation (IT Service Management)
• Cloud or DevOps certifications supporting mobile CI/CD
• Mobile security, performance, or secure coding certifications