Job Description

Roles & Responsibilities

The IT Supervisor oversees the daily operations of the IT department, ensures the stability and security of the company s network infrastructure, and manages the IT support team. This role is critical in maintaining high system availability, managing hardware/software deployments, and supporting the technological needs of the Ras El Hekma property.

Key Responsibilities & Duties

1. Infrastructure & System Maintenance

• Supervise the installation, configuration, and maintenance of servers, networks (LAN/WAN), Wi-Fi, and telecommunications systems.
• Monitor system performance to ensure maximum uptime and resolve technical bottlenecks immediately.
• Manage backup procedures, disaster recovery plans, and data integrity protocols.

2. Team Leadership & Helpdesk Support

• Lead, mentor, and schedule the daily tasks of the IT technical support team.
• Act as the escalation point for complex technical issues reported by staff or guests.
• Ensure technical support tickets are resolved efficiently and within agreed service levels (SLAs).

3. Security & Compliance

• Implement and enforce company cybersecurity policies, firewalls, antivirus compliance, and access controls.
• Conduct regular system audits to identify potential vulnerabilities or unauthorized software installations.

4. Inventory & Vendor Management

• Maintain an accurate inventory of all hardware assets, software licenses, and IT peripherals.
• Coordinate with external IT vendors and internet service providers (ISPs) for procurement, maintenance, and system upgrades.

Desired Candidate Profile

Job Requirements & Qualifications

Education: Bachelor s degree in Computer Science, Information Technology, or a related field.

Experience: 3 5 years of experience in IT support, with at least 1 2 years in a senior or supervisory capacity (experience in hospitality or large-scale property operations is a strong plus).

Technical Certifications: CCNA, MCSA, CompTIA Network+/Security+, or ITIL certifications are highly preferred.

Core Skills: Strong knowledge of network administration, active directory, firewalls, and VoIP systems. Excellent troubleshooting skills across Windows/macOS environments and hardware. Strong leadership, time management, and communication skills in both English and Arabic