Job Description

Roles & Responsibilities

Bring their deep knowledge of products, services or platform capability

• Accountable for having a deep understanding of the assigned product, service or platform
• Provide visibility to the Customer Solution Center Lead (CSCL) and Solution Architects (SA) on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
• Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard s products and solutions

Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition

• Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
• Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or Account Manager "AM/BD")

Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness

• Supporting AM s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship
• Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support

Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA

• Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts

Clear ability to problem solve and understand relationship with the client s needs

Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers

Strong communication skills