Job Description
Roles & Responsibilities
u>Responsibilities /u> /strong>
Sales Strategy & Business Development:/strong>
- Develop and implement comprehensive sales strategies to drive revenue across the hotel.
- Identify and pursue new business opportunities, focusing on corporate, group, and leisure segments.
- Maintain and strengthen relationships with key clients to ensure repeat business and satisfaction.
Account Management:/strong>
- Serve as the primary point of contact for major accounts, ensuring their needs are met and expectations exceeded.
- Negotiate and manage contracts, ensuring favorable terms for the hotel while meeting client requirements.
- Monitor account performance, providing regular reports and insights to senior management.
Collaboration & Coordination:/strong>
- Work closely with the marketing team to develop promotional materials and campaigns tailored to target markets.
- Coordinate with the revenue management team to optimize pricing strategies and availability.
- Collaborate with operational departments to ensure seamless service delivery for clients.
Financial Management:/strong>
- Develop and manage departmental budgets, ensuring financial targets are met.
- Analyze financial data to inform business decisions and identify areas for improvement.
- Ensure timely and accurate billing and collection processes for accounts.
Additional Responsibilities:/strong>
- Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
Desired Candidate Profile
u>Abilities/Key Competencies/Skills/u>
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself/strong>
- Positive Orientation
- Operational Decision Making
- Self-Development & Management
Leading Others/strong>
- Developing an Empowered Team
- Leading an Engaged and Diverse Team
- Communication
Leading the Business/strong>
- Advocating Guest Passion
- Business Planning and Analysis
- Business Improvement and Change
u>Experience/Certificates/Education/u>
Experience:/strong> At least 3 5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.
Education:/strong> Bachelor s Degree in Hospitality Management, Business Administration, or a related field.
Skills & Attributes:/strong>
- Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.
- Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.
- Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.
- Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.
- Knowledge of the Dubai hospitality market and trends would be an advantage.