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Call Center Agent

Tarabot Express - Egypt - Cairo
Experience: 1 to 3 years
Salary: 8000 - 9000 EGP
Employment: Full Time
Gender: Male
Education: Bachelor's Degree","translations":{"name":{"ar":"درجة البكالوريوس","en":"Bachelor's Degree
  • Handle inbound calls to assist customers with inquiries related to travel and residency documents.
  • Provide accurate information regarding services, procedures, and document requirements.
  • Resolve customer issues efficiently while maintaining high levels of professionalism and empathy.
  • Document all customer interactions and update records in the system promptly and accurately.
  • Collaborate with internal teams to escalate and resolve complex cases.
  • Follow up with customers to ensure their needs are met and issues are resolved.
  • Meet or exceed individual and team performance targets, including call handling time and customer satisfaction scores.
  • Adhere to company policies, procedures, and quality standards in every interaction.
Apply on the Job Website
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com