Job Purpose:
To provide high-level administrative and secretarial support to the General Manager, ensuring efficient
management of schedules, meetings, communications, and documentation while maintaining the highest
degree of professionalism, confidentiality, and organizational efficiency.

Key Responsibilities:

Administrative Support
• Manage and maintain the General Manager’s calendar, appointments, meetings, and travel arrangements.
• Prepare correspondence, reports, and presentations as requested.
• Handle incoming and outgoing communication, emails, and phone calls professionally.
• Ensure the GM’s office operates efficiently and maintains confidentiality in all matters.

Communication & Coordination
• Act as the primary point of contact between the GM and internal/external stakeholders.
• Coordinate and follow up on decisions and action items from meetings.
• Draft, edit, and proofread business correspondence and official documents.
• Prepare meeting agendas, minutes, and distribute them promptly.

Office Management
• Maintain organized filing systems (physical and electronic).
• Oversee the preparation of documents and reports required by the GM.
• Coordinate with other departments to ensure smooth information flow.
• Handle confidential documents with discretion.

Event & Travel Management
• Organize business trips, hotel reservations, visas, and transportation.
• Arrange logistics for meetings, conferences, and events.
• Prepare expense reports and handle reimbursements.

Professional Representation
• Represent the GM in communications and meetings when delegated.
• Maintain a professional image consistent with executive office standards.
• Build positive relationships with clients, partners, and stakeholders.