v Deploy the business requirements in order to provide the suitable ERP solutions for the concerned business units.

v Analyse the ERP operations processes so that the area of improvement will be Identified and planned to be automated.

v Transform of business requirements into clear functional /non functional specifications (Design mapping) in the application implementation methodology (AIM) formats in order to prepare the setup document or providing directions to the ERP development team in case of customization.

v  Implement the ERP business requirements as much as possible within the Oracle E-business suite platform in order to increase the ROI of the applications.

v Provide end to end support to business users .

v  Manage the business escalations within the agreed SLA and schedule in order to achieve business users' satisfaction.

v Raise any issues or risks might be encountered during the project to the direct manager to take the corrective action so that the requirements will be fulfilled on time Investigate issues reason/impact and recommend corrective/preventive actions.

v Coordinate with the team for issues resolution and required recovery.

v Set a regular meeting with all related stakeholders to clear issues/conflicts and ensure that the service provided up to customer expectations.

v  Adhere to the IT policies and procedures during the projects, and change life cycle to ensure full compliance of all application services with Etisalat-Misr standards & procedures