IT Service Desk Specialist

  • Provide first-level contact and convey resolutions to users’ issues.
  • Apply Best Practices and align the service catalogs.
  • Properly escalate unresolved queries to the next level of support.
  • Track, dispatch, and redirect problems to correct resources/Support Group.
  • Follow up with impacted users, provide feedback and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customers’ expectations.
  • Ensure proper recording, documentation, and closure.
  • Follow the recommended procedure modifications or improvements.
  • Preserve and grow your knowledge of help desk procedures, products, and services.
  • Resolve incidents and Service Requests assigned within SLA.
  • Maintain the Service Desk Platform.

 Proven working experience in providing Help Desk support.Working knowledge of help desk for software, hardware, networking, Active Directory, Exchange and remote control.Strong Client-facing and communication skills.Advanced troubleshooting and multi-tasking skills.Ability to work under pressure and cover rotation shifts “24/7”.Customer service orientation.ITIL and IT Service Management knowledge.BS degree in Information Technology, Computer Science or equivalent.Proficiency in English and understanding Client local culture, language etc.
Post date: 7 August 2025
Publisher: Wuzzuf .com
Post date: 7 August 2025
Publisher: Wuzzuf .com