Role Objectives 

The Store Manager will be responsible for ensuring excellent customer service and efficient operations, as well as hiring, training, and supervising staff.

Roles & Responsibilities:

• Manage the day-to-day operations and ensure adherence and commitment to SOPs
• Ensure exceptional operational excellence in customer service level
• Train and develop store team in coffee knowledge, customer handling and inventory controls
• Develop an understanding of store financial objectives from top-line drivers to cost structure dynamics
• Uphold the BU standard NPS scores and 3rd party platform reviews immediately actioning on feedback to improve
• Lead the store financial performance, finding ways to grow store AOV, meeting sales goals through creative initiatives and gain team buy in to share the same vision
• Maintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving BU standard scores
• Be a brand ambassador - have a thorough understanding of what makes our products unique and differentiated with the ability to communicate it to customers and teammates
• Support the marketing team for any in-store activations, promotions or events
• Responsible for maintenance tickets and in-store promotional material updates
• Maintain coffee quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all stock control, waste management, inventory counts and general compliance with district manager supervision
• Own the underlying P&L of your store. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets