- Manages workflow for follow-up department/billers.
- Assigns work to AR staff.
- Follows up on own accounts/payer being worked.
- Provides direct oversight that all denied or rejected claims are followed through and worked in a timely manner.
- Spot check work to be sure of accuracy, efficiency and uniformity.
- Respond to staff’s questions in a timely manner ensuring they fully understand how to perform their jobs.
- Mentors and coaches the team.
- Trains new staff and existing staff on techniques.
- Proactively identifies trends and initiates recommendations for change to Manager.
- Provides tracking and workflow management.
- Exercises judgment to make decisions for select methods and techniques for obtaining solutions.
- Promote teamwork, remaining available to assist staff as needed.
● Experience In Real state● Proven work experience as a team leader or supervisor● In-depth knowledge of performance metrics● Good PC skills, especially MS Excel● Excellent communication and leadership skills● Organizational and time-management skills● Decision-making skills● Degree in Management or training in team leading is a plus