- Welcome patients warmly as they arrive at the clinic, ensuring they feel comfortable and well-
informed. - Provide general information about the clinic’s services, operating hours, and staff, either in
person, over the phone, or via email. - Verify patient information, including personal details, medical history, insurance information,
and reason for the visit. - Ensure patients are informed of wait times and assist in ensuring they are seen by the
appropriate healthcare provider in a timely manner. - Schedule, reschedule, or cancel appointments for patients based on availability and healthcare
provider preferences. - Keep the clinic's appointment schedule organized, ensuring there are no conflicts or errors.
- Communicate with Hotline agents to manage patient flow and make any necessary adjustments
to the schedule. - Maintain and update patient records
- Assist patients in filling out necessary medical forms and obtain required signatures.
- Ensure that patient records are filed appropriately and kept up to date in both paper and
electronic formats. - Arrange referrals to approval doctors, referral coordinator and other health care Partners.
- Escalate any problems to the administrative clinics manager.
- Reports the daily health activities.
A Bachelor Degree.2 years of office work experience and an experience of clinics reception role will be aplus.Reporting skills.Well organized and attention to detail.Strong written and verbal communication skill.Ability to mentor and guide junior staff, as well as collaborate effectively withmultidisciplinary teams.Sufficient knowledge in Microsoft Office products (Word, Outlook, Excel).Good command of English.